Get in touch!
Innovation is a restless, northward push. If you are an industry leader or an ambitious brand refusing to settle for the safe option; this is your invitation to innovate.
The greatest risk you can take is looking exactly like your competitors. Let’s redefine your industry, together.
Frequently Asked Questions
-
Editing (Included): Think of editing as crafting the overall "look and feel." Every photo you receive is professionally edited for lighting, contrast, exposure, color balance, and creative style.
Retouching (Add-on): Retouching involves pixel-level manipulation—such as removing background objects, smoothing skin, altering body shapes, or removing wrinkles from clothing. Because retouching requires advanced, time-intensive labor, it is billed separately unless explicitly included in your quote.
-
No. We deliver polished, production-ready final assets. RAW camera files are like raw ingredients at a restaurant—unprocessed, flat, and requiring specialized software to view properly.
We retain ownership of all RAW materials. In rare instances where RAW files are requested, they require a separate licensing agreement and transfer fee at our discretion.
-
Two Rounds Included: Every video budget includes up to two (2) rounds of revisions to refine the draft.
Consolidated Feedback: To keep your project moving, all feedback for each round must be gathered into one single, unified document and returned within 14 calendar days.
Working with Agencies: If you are an agency acting on behalf of an end-client, all internal and client feedback must be combined into one master document per round.
-
Rush Fees: If you require a quick turnaround that wasn't agreed upon prior to the shoot, a $1,200 ex. GST Fee applies to cover the expedited post-production workflow.
Postponing: Rescheduling a shoot date automatically resets any previously promised delivery dates. New deadlines will be set based on our current availability.
Cancellations: Booking fees (10%) are non-refundable. Cancellations closer to the shoot date incur fees ranging from 50% to 100% of the total quote depending on notice given.
-
You are responsible for the physical preparation of the shoot: securing location permits, ensuring team members are punctual, wearing appropriate apparel (e.g., ironed clothing, correct PPE), and making sure the location is clean and tidy.
Please note: Post-shoot complaints regarding messy backgrounds or unironed clothes are not grounds for free reshoots. Rectifying these in post-production will incur additional retouching fees.
-
Payment Schedule: A non-refundable 10% Booking Fee secures your dates. The final balance is due on the day of the shoot (or as quoted) and must be paid in full before high-resolution, unwatermarked files are delivered.
Usage Rights: Almost North Pty. Ltd. retains copyright under Australian Law. Upon full payment, you are granted a non-exclusive license to use the final edited files for the specific purposes and platforms agreed upon in your quote.
Full Terms & Conditions
1. General, Definitions & Agency Relationships
1.1. Agreement: These Terms and Conditions, in conjunction with the corresponding Quote or Estimate, form the entire legally binding agreement between Almost North Pty. Ltd. (ACN 687 472 779 / ABN 81 687 472 779) ("Us", "We", "the Studio") and the client engaging our services ("You", "the Client").
1.2. Definitions:
Services: The creative, production, and strategic consulting work to be performed by the Studio as detailed in the Quote.
Deliverables: The final, tangible assets (video, photo, or digital assets) the Client will receive upon completion of the Services.
Quote / Estimate: The formal document provided by the Studio outlining the Services, Deliverables, timeline, and associated Fees.
Fee: The total cost payable by the Client for the Services, exclusive of GST unless otherwise stated.
1.3. Formation of Contract: A legally binding contract is formed when the Client provides written acceptance of the Quote (including digital acceptance) and pays the required Booking Fee. Acceptance constitutes full, unconditional acceptance of these Terms and Conditions, superseding all prior communications.
1.4. Intermediate Agency & Third-Party Engagements: Where the Client is an intermediate agency, broker, or management body acting on behalf of a third-party end-user ("End Client"):
(a) Payment Liability: The Client remains primary, directly, and solely liable for all payments, fees, and penalties incurred under this Agreement, regardless of whether the End Client has paid the Client.
(b) Scope Creep & Communication: To prevent unauthorised scope creep or conflicting creative briefs, all instructions, feedback, variations, and approvals must originate exclusively from the Client's nominated representative. The Studio will not take direction from, nor negotiate scope with, the End Client directly unless explicitly authorised in writing by the Client.
(c) Creative & Legal Sign-off: The Client warrants that they have the full legal authority to bind the End Client to any creative direction, timelines, and production limitations outlined in this Agreement.
2. Fees & Payment
2.1. Booking Fee: A non-refundable Booking Fee of 10% of the total Fee is required to secure your booking and commence project onboarding. This fee covers administrative costs and the reservation of our production calendar.
2.2. Final Balance: The final balance of the Fee is due on the day of the shoot/service, or as otherwise specified in the Quote, and must be paid in full prior to the delivery of any final, high-resolution, or unwatermarked Deliverables.
2.3. Third-Party Costs: All third-party expenses (e.g., venue hire, talent fees, permits, specialised props, or travel beyond 50km of Latrobe Valley) are in addition to the Fee and will be invoiced to the Client. Such costs will not be incurred without the Client's prior approval.
2.4. Overdue Accounts: Invoices are due within 14 days of issue, unless stated otherwise. Overdue invoices will accrue interest at a rate of 2% per month. Any usage license granted to the Client for the Deliverables is automatically revoked until full payment, including interest, is received.
3. Intellectual Property & Licensing
3.1. Copyright: The Studio retains copyright and all other intellectual property rights in all work created, in accordance with the Copyright Act 1968 (Cth). The Studio asserts its moral rights to be attributed as the creator of the work.
3.2. Usage License: Upon receipt of full payment, the Client is granted a non-exclusive, non-transferable license to use the final, edited Deliverables for the specific purposes, duration, and territory outlined in the Quote. The Client may not alter, re-edit, re-sell, or sub-license the Deliverables without prior written permission.
3.3. RAW & Unedited Files: The Deliverables do not include any RAW, unedited, or original project files. These materials remain the exclusive property of the Studio. Footage is captured using professional formats (LOG/RAW) requiring specialist post-production and is not suitable for general use. The release of such files is at the Studio's sole discretion and will require a separate license agreement and transfer fee.
3.4. Promotional Use: The Studio reserves the right to use the final Deliverables for its own promotional purposes, including in its portfolio, on its website, and across social media platforms.
4. Production & Client Responsibilities
4.1. Client Obligations: The Client is strictly responsible for:
Ensuring the availability, punctuality, and cooperation of all participants required for the shoot.
Securing legal access, clearances, and any necessary permits for all locations.
The condition and presentation of the shooting environment (e.g., cleanliness, tidiness) and the conduct of their personnel, including compliance with appropriate Personal Protective Equipment (PPE) standards.
4.2. Limitation of Liability for Visuals: The Studio is not liable for aesthetic or technical deficiencies in the Deliverables resulting from the Client's failure to meet the responsibilities in clause 4.1. The identification of such issues (e.g., messy background, missing PPE, unironed clothing) by the Client post-shoot is not grounds for a free reshoot, revision, or refund. Post-production rectification for such issues will incur additional retouching fees.
4.3. Creative Control: The Studio retains full artistic license and creative control over the production and post-production process to ensure the work meets its professional, industry-standard quality.
5. Timelines, Deadlines & Postponements
5.1. Deadline Alignment: All project delivery deadlines must be explicitly communicated by the Client and agreed to in writing by the Studio prior to the commencement of any shoot dates.
5.2. Rush Fees: Where a project deadline is not agreed upon prior to the shoot, or where the Client requests an accelerated turnaround time that compresses standard post-production timelines, a Rush Fee of $1,200 ex. GST will be automatically applied to the final invoice.
5.3. Impact of Postponement: Postponing agreed shoot dates immediately voids any previously committed or scheduled delivery deadlines. Following a postponement, production and delivery timelines must be renegotiated and agreed upon in writing, subject to the Studio's current availability.
6. Post-Production Standards, Feedback & Revisions
6.1. Photographic Services
Deliverables for photographic projects are provided as Edited assets, not Retouched assets.
An Edit includes: General adjustments to light, exposure, colour balancing, contrast, and overall creative aesthetic styling.
Retouching includes: Fixing or altering clothing, altering facial or body features, skin smoothing, digital object removal/insertion from scenes, or advanced pixel-level manipulation. Retouching is explicitly excluded and will attract additional specialised fees unless explicitly itemised within the original Quote's scope of work.
6.2. Videography Services & Post-Production
6.2.1. Included Revisions: Each video project budget allows for up to two (2) rounds of reasonable revisions to the draft Deliverables. Further revisions or fundamental changes to the original brief ("Changes of Scope") will require a Variation Notice and will incur additional fees.
6.2.2. Intermediate Agency Stakeholder Feedback: If an intermediate agency, broker, or management body sits between the Studio and the end client, any requests for modifications or changes must encompass and represent all parties, team members, and final stakeholders. Each consolidated set of changes submitted by the intermediate body counts as one (1) full round of revisions.
6.2.3. Feedback Delivery Window: The Client has fourteen (14) calendar days from the date of draft delivery notification to provide consolidated feedback. This fourteen-day window constitutes one feedback round. All feedback must be presented as a single, unified, and prioritised document.
6.2.4. Late Feedback Penalties: Feedback received after the fourteen-day window will be subject to additional fees calculated at the Studio's standard half-day rate (4 hours) per delayed feedback round. The Studio reserves the right to treat significantly delayed feedback as a new project requiring fresh scheduling and potentially revised pricing.
6.2.5. Deemed Acceptance: Final Deliverables shall be deemed accepted if no feedback is provided within the fourteen-day review period, or upon the Client's written sign-off, whichever occurs first. Upon acceptance, no further modifications will be made without a new agreement and additional fees.
7. Changes, Cancellations & Committed Scope
7.1. Purchase Order (PO) & Scope Commitments: Where a PO value or full Scope of Work has been contractually committed by the Client, the total fee is locked based on the timing, resource allocation, and scheduling commitments made by the Studio, alongside volume or bulk discounts factored into the initial estimate. If individual shoots, modules, days, or components of that committed scope are subsequently cancelled, reduced, or abandoned by the Client, the full committed Fee remains payable in full and cannot be forfeited or reduced.
7.2. Client Cancellation/Postponement Notice: If the Client cancels or postpones individual project milestones outside of a committed bulk scope, the following short-notice fees apply:
15+ business days' notice: Forfeiture of Booking Fee only.
5-14 business days' notice: 50% of the total Fee.
48 hours - 4 business days' notice: 75% of the total Fee.
Less than 48 hours' notice: 100% of the total Fee.
8. Force Majeure
8.1. Force Majeure Events: Neither party shall be liable for any delay or failure to perform obligations under this agreement if caused by circumstances beyond their reasonable control, including but not limited to acts of God, natural disasters, pandemics, government restrictions, extreme weather, power failures, or equipment failure beyond normal wear and tear.
8.2. Suspension and Resumption: Obligations shall be suspended for the duration of the event. If the Force Majeure event continues for more than sixty (60) days, either party may terminate this agreement by providing written notice, with the Studio entitled to payment for all work completed up to the date of termination.
9. Subcontractors and Third-Party Services
9.1. Engagement: The Studio reserves the right to engage qualified subcontractors (photographers, videographers, editors, producers) to fulfil its obligations. The Studio remains fully responsible for all work performed by subcontractors and retains direct creative control.
10. Insurance, Risk & Legal
10.1. Coverage: The Studio maintains professional indemnity and public liability insurance. The Client must maintain appropriate public liability insurance coverage for their business operations and any locations arranged by the Client for production.
10.2. Indemnification: The Client agrees to indemnify and hold harmless the Studio against any claims, damages, or losses arising from the Client's breach of this agreement, negligent acts, or failure to secure safe location environments or necessary property/talent releases.
10.3. Limitation of Liability: To the maximum extent permitted by law, the Studio's total liability for any claim arising from this agreement is strictly limited to the total Fee paid by the Client.
10.4. Dispute Resolution: Any dispute must first be addressed through good-faith negotiation, followed by independent mediation in Melbourne, Victoria, before legal proceedings are commenced.
10.5. Governing Law: This agreement is governed by the laws of Victoria, Australia.